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Frequently Asked Questions

If you can't find the answer you are looking for please send an e-mail to hello@onetwofour.be or contact our front desk


Can you put an extra children's bed?

Only in our Comfort room we can put a small children's bed (120 cm) free of charge. In other rooms it is not possible, all other rooms are maximum 2 guests.

Are pets allowed?

Pets are not allowed at our hotel.

I can not access my room (Lost keycard)

If your access code is not functioning or lost please contact the front desk.

Do you offer luggage storage?

Yes, we can store your bags for you free of charge in our secure luggage storage area.

Check-in & check-out

What time can i check-in / check-out

Check-out time: before 11:00h
Check-in time: after 15:00h

I want to check-out early

You can check our using our digital check-out if you would like to check out early.

I want to check-in late

Please contact the Front Desk at least 24 hours in advance, so we can provide you with digital access codes.

I want to check-out late

Enjoy late check-out until 14:00 for 30€ per room.
To book a late check-out please contact our front desk

I can not access the hotel (Lost access code)

Please contact the Front Desk


Change your travel dates

It is possible to change the travel dates for certain booking rates, while other promotional booking rates can not be changed.

direct bookings

Please contact the Front Desk


If you have booked your stay through booking.com all changes to your booking need to happen through booking.com.

Cancel your booking

Certain booking rates can be cancelled up to 48 hours in advance while other promotional rates can not be cancelled.

direct bookings

Please contact the Front Desk


If you have booked your stay trough booking.com all cancellations need to happen trough booking.com. Log in to your booking to check if cancellations are allowed for your booking rate.

Directions & Transport

Address: One Two Four Hotel, Bagattenstraat 124, 9000 Gent  - Google maps

Public transport

The best way to visit Ghent is by train, with several connections per hour from Brussels, Brussels Airport, Antwerp and Bruges.

To Ghent by train

We recommend arriving in Gent-Sint-Pieters Trainstation as One Two Four Hotel is just 10 minutes on the main tram line and a 1 minute walk from the tram stop.

Trainstation to hotel

From Gent-Sint-Pieters trainstation take tram 1 direction Evergem.

Leaves every 10 minutes - Stay on the tram for 5 stops - around 10 minutes
Stop: Gent Savaanstraat - Google maps

Just 1 minute walk to the hotel!

Buy your ticket at the vending machine on the platform or pay with your credit card on the tram (more expensive).

By Car

One Two Four Hotel is easy to reach by car and there are several parking options nearby. Make sure to use your GPS as there is a very strict traffic plan in place with several car-free zones.

Set your GPS: Bagattenstraat 124, 9000 Gent  - Google maps

Low emission zone (LEZ)

The city center of Ghent is part of a 'Low Emission Zone' or LEZ where older and more polluting cars are being discouraged from entering the city and have to buy a day pass.

Check if your car meets the entry requirements on the City of Ghent website


Hotel parking
We have 4 indoor secured parking spots available across the hotel.
Rate: 20€ per night - ends at 15:00 on the day of check-out.
Get the key at the Front Desk.

Make a reservation trough our Front Desk

Public Parking - Savaanstraat (P4)
1 minute walk
Set your GPS: Savaanstraat 13, 9000 Gent - Google maps


Where is breakfast served?

Breakfast is served downstairs at our breakfast bar. Follow the signs on the stairs and in the elevator.

When is breakfast served?

Monday to Friday: 07:00 to 10:00
Saturday, Sunday & special holidays: 07:30 to 10:30

Do I need to book in advance?

You can book breakfast together with your stay.

If you haven't booked with your stay and would still like to have breakfast you can do so by letting us know the day before.

Room service

On special request we can serve breakfast in your room, please book in advance at the front desk. There is a surcharge of 20€ per room for this service.

Take away

We can organise for you to take away your breakfast, please book at least 1 hour in advance.